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Privacy Policy – Ghartak Apps

Effective Date: May 27, 2026

Welcome to Ghartak. This Privacy Policy explains how Ghartak collects, uses, stores, and protects your information when you use our mobile applications and related services, including:

  • Ghartak User App

  • Ghartak Vendor App

  • Ghartak Delivery Partner App

By using any Ghartak application or service, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect the following personal information when you register or use our services:

  • Full name

  • Mobile number

  • Email address

  • Profile photo

  • Delivery address

  • Store/business details (for vendors)

  • Vehicle and identity details (for delivery partners)

  • Bank account or payment details for withdrawals and payments

B. Location Information

We may collect real-time location data to:

  • Show nearby stores and products

  • Enable order delivery services

  • Track delivery status

  • Improve delivery accuracy

Location access is primarily used for delivery tracking and nearby store discovery.

C. Device & Technical Information

We may automatically collect:

  • Device type and model

  • Operating system version

  • IP address

  • App version

  • Device identifiers

  • Crash reports and performance data

D. Order & Transaction Information

We collect information related to:

  • Orders placed

  • Payment methods

  • Transaction history

  • Wallet balance and earnings

  • Coupons and promotions used

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Process orders and deliveries

  • Connect customers, vendors, and delivery partners

  • Provide customer support

  • Improve app performance and user experience

  • Send important notifications and updates

  • Manage payments, commissions, and withdrawals

  • Detect fraud and maintain platform security

  • Provide personalized recommendations and offers

3. Information Sharing

We do not sell your personal information.

We may share information only in the following situations:

With Vendors

Customer order details may be shared with vendors to fulfill orders.

With Delivery Partners

Delivery addresses and contact details may be shared to complete deliveries.

With Payment Providers

Payment-related information may be shared securely with trusted payment gateways.

Legal Requirements

We may disclose information if required by law or government authorities.

4. Data Security

We implement reasonable security measures to protect your data against:

  • Unauthorized access

  • Data loss

  • Misuse

  • Alteration or disclosure

However, no digital platform can guarantee complete security.

5. User Permissions

Depending on the app you use, Ghartak may request access to:

  • Location services

  • Camera

  • Storage/photos

  • Notifications

  • Phone call functionality

These permissions are used only for app-related functionality.

6. Cookies & Analytics

We may use analytics tools and cookies to:

  • Understand user behavior

  • Improve app performance

  • Monitor crashes and technical issues

  • Enhance overall experience

7. Third-Party Services

Our apps may use third-party services such as:

  • Payment gateways

  • Maps and navigation services

  • Push notification providers

  • Analytics tools

These third parties may collect information according to their own privacy policies.

8. User Rights

You may:

  • Access your profile information

  • Update or correct account details

  • Request account deletion

  • Disable location permissions from device settings

  • Opt out of promotional notifications

To request account deletion or data removal, contact us using the details below.

9. Data Retention

We retain information only as long as necessary for:

  • Providing services

  • Legal compliance

  • Resolving disputes

  • Maintaining business records

10. Children’s Privacy

Ghartak services are not intended for children under 13 years of age. We do not knowingly collect information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the app or on our official platforms with an updated effective date.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Ghartak Support

Email: support@ghartak.com
Phone: +91-91904035922   

13. Applicable Apps

This Privacy Policy applies to:

  • Ghartak User App

  • Ghartak Vendor App

  • Ghartak Delivery Partner App

By continuing to use our services, you agree to this Privacy Policy.